What's Next! with Tiffani Bova cover image

Bringing Humanity Back to Work with Seth Godin

What's Next! with Tiffani Bova

00:00

How to Make Your Employees Feel Significant

Many executives are fighting this shift. Actually, if we embrace these questions, we will all benefit from better experiences. Our team members will begin to feel significant. When you entrust a frontline worker with a $250, no questions to ask budget and say, if a customer can be satisfied by you on the spot, that person is significant. They don't just feel significant. But your employees are too smart for that. The word friction is fascinating. And there's a great comment, a few of them actually. One here from Andy Carton, old formulas plus new realities equals friction.

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