105: David Burkus – How The Best Companies Are Breaking All The Rules
The Learning Leader Show With Ryan Hawk
Rethinking Customer Service: The Employee-First Approach
This chapter explores the radical approach of valuing employees over customers, questioning the age-old adage that the customer is always right. It highlights the importance of employee satisfaction as a key driver for customer satisfaction and overall business success through the 'service profit chain' concept.
Episode 105: David Burkus – How The Best Companies Are Breaking All The Rules
David Burkus is a remarkable leader… I really appreciate that he’s actively seeking out opportunities to learn and grow. His newest book takes an incredible look at some really interesting topics such as: getting rid of open offices, banning non-compete clauses, and making salaries transparent. We had a fascinating conversation on this episode of The Learning Leader Show.
David is the best-selling author of The Myths of Creativity: The Truth About How Innovative Companies Generate Great Ideas. He writes regularly for Harvard Business Review, Forbes, and Psychology Today. He’s also the founder and host of Radio Free Leader, a podcast that shares insights on leadership, innovation, and strategy.
He’s delivered keynote speeches and workshops for Fortune 500 companies such as Microsoft and Stryker, in-demand conferences such as SXSW and TEDx events, and governmental leaders and future leaders at the US Naval Academy and Naval Postgraduate School.
When he’s not speaking, he’s in the classroom. He is associate professor of management at Oral Roberts University, where he teaches courses on organizational behavior, creativity and innovation, and strategic leadership. His most recent book, “Under New Management: How Leading Organizations Are Upending Business as Usual” comes out March 15, 2016.
Episode 105: David Burkus – How The Best Companies Are Breaking All The Rules
Subscribe on iTunes or Stitcher Radio
The Learning Leader Show
“Feedback Fosters A Growth Mindset”
In This Episode, You Will Learn:
- Being consistently dissatisfied with the status quo leads to sustained excellence
- Always seeking opportunities to be pushed outside of your comfort zone
- Being relatable like Dan Pink
- Weaving research and great story-telling as a writer
- Mastering a new skill
- Why we should ban non-compete clauses in contracts of employees
- Why employees must be first, customers second
- Giving a speech at Google – What went into it
- Why we all should have unlimited vacation
- People trust their leaders when the leaders trust them first
- Being a learning leader – “Strong beliefs weakly held”
“The Stories We Tell Ourselves Are True Even If They Aren’t True”
Continue Learning:
- Go To: DavidBurkus.com
- Follow David on Twitter: @davidburkus
- Read: Under New Management
- To Follow Me on Twitter: @RyanHawk12
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Episode 078: Kat Cole – From Hooters Waitress To President of Cinnabon
Episode 082: Dan Pink – The Science of Motivation, Legendary Writer & Ted Talk
Episode 086: Seth Godin – How To Become Indispensable & Build Your Tribe
Did you enjoy the podcast?
If you enjoyed hearing David Burkus on the show, please don’t hesitate to send me a note on Twitter or email me.
Episode edited by the great J Scott Donnell
Bio From DavidBurkus.com
David Burkus is the best-selling author of The Myths of Creativity: The Truth About How Innovative Companies Generate Great Ideas. He writes regularly for Harvard Business Review, Forbes, and Psychology Today. He’s also the founder and host of Radio Free Leader, a podcast that shares insights on leadership, innovation, and strategy.
He’s delivered keynote speeches and workshops for Fortune 500 companies such as Microsoft and Stryker, in-demand conferences such as SXSW and TEDx events, and governmental leaders and future leaders at the US Naval Academy and Naval Postgraduate School.
When he’s not speaking, he’s in the classroom. He is associate professor of management at Oral Roberts University, where he teaches courses on organizational behavior, creativity and innovation, and strategic leadership. His most recent book, “Under New Management: How Leading Organizations Are Upending Business as Usual” comes out March 15, 2016.
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