The Biggest Opportunity in the Claims Space

I think in the overall insurance value chain, so much thought and effort has been applied to better understanding your risk. But I think in the claims space, there is so much value from reducing your claims spend - that's where the big big value is. So you really need to work closely with people who understand that part of the business,. The biggest thing I would call out for almost a reasonable success and something which will result in failure is that collaboration piece. You need to approach every single problem with input from both sides working collaboratively.