A crash course on founder-led customer success — Sydney Strader’s lessons from Catalyst & InVision
In Depth
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Building Trust in the Early Days of Customer Success
One of the more interesting things that surface when i was talking to asio recently is he learned about building trust. I always say to customers, bor priority is to make you a successful customer. Success for us is that you're a raving advocate from a c e o's perspective in the c s team. And it's your point of trust that is a hundred %. Also, just giving an open forum of if we don't know something's broken, we can't fix it. So we are trusting in you to raise any concerns.
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