KM owns a lot of the content they need in order to learn to be successful. There's a very close relationship with HR, and we have what's called the Fragment Academy. I was practicing KAM probably a lot earlier than when I knew what it was. It was probably an aha moment where I said, Hey, wait a minute. This is KAM.
Enterprise Knowledge CEO Zach Wahl speaks with Sandrine Krasnopolski, Knowledge Management Director at Fragomen, the largest immigration law firm in the world. With 25+ years of experience in immigration, people, project, and knowledge management, Sandrine specializes in successfully leading teams, implementing knowledge management initiatives, and developing process efficiencies to support optimal client service and insightful content development.
In conversation with Zach, Sandrine discusses the unique role of knowledge management at Fragomen as an incubator and delivery system for knowledge and as a revenue generating venture.
Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.
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