This chapter emphasizes the importance of not letting ourselves off the hook when it comes to avoiding mistakes. It discusses various strategies for failure prevention, such as training, codification, vigilance, mindfulness, and the use of checklists. The chapter also explores the concept of complex failures, their contributing factors, and the opportunities they present for identifying and correcting errors.
Failure is inevitable. How we respond to it makes all the difference. Today, Harvard Business School professor Amy Edmondson joins us to discuss the critical distinction between destructive failures and intelligent mistakes that drive innovation.