Harder Than It Looks: Parking Uncovered cover image

EP 14: Hard Truths of Parking Innovation with Roamy Valera and the Power of Customer Voices & Data with Amy Brown

Harder Than It Looks: Parking Uncovered

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Harnessing Customer Voices in Healthcare

This chapter explores the immense value of customer feedback in the healthcare sector, detailing the collection of 250 million voices and the anticipation of reaching 500 million. It emphasizes the role of AI in transforming this data into compelling narratives that resonate with executives, fostering a deeper connection with consumer needs. Additionally, the conversation addresses the personal and organizational challenges of scaling a business amidst external pressures like COVID-19 and the venture capital landscape.

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