The Four Catalysts That Breaked the Camel's Back

Team coaching is a new field of study that focuses on building resilient and healthy teams. Coaches train people in conflict resolution skills, but it's not enough to shift the social norms or deeply ingrained behaviors of groups or whole organizations. "I like to sort of look at Richard Hackman's work where, you know, his book on leading teams ... creates the stage for great team performances," coach says.