The Diary Of A CEO with Steven Bartlett cover image

Deliveroo Founder - From £0 to £5 Billion: Will Shu

The Diary Of A CEO with Steven Bartlett

CHAPTER

Dehumanization at the Coffee Shop

This chapter recounts an experience in Starbucks where riders face bias from a barista, reflecting on the dehumanization often experienced in service interactions. The speaker emphasizes the importance of empathy and respect, particularly for marginalized individuals in the delivery industry, drawing parallels to their own experiences with prejudice.

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