In this episode of The OT Only Teams for Real Estate Podcast, Daren Phillipy sits down with Kevin and Megan Toll of The Toll Group in Philadelphia to break down how top real estate teams are using AI, systems, and coaching to scale smarter—without burning out.
The Toll Group shares how they’re using AI to call their database, gather missing client information, and support follow-up at scale—without replacing the human relationship. They dive deep into why AI should support agents, not replace them, and how it frees up time for higher-level conversations that actually lead to listings and appointments.
You’ll also hear how their team closed 231 units and $71M in volume while intentionally downsizing, tightening systems, and focusing on what truly drives long-term success: database management, coaching, and leverage.
In this episode, we cover:
How AI follow-up works in a real real estate business
Why most agents fail with their CRM (and how to fix it)
Using AI to support database calls, texts, and data collection
Coaching-based team models vs. lead-heavy teams
How to scale a team without sacrificing family or culture
The long-term mindset required to build a sustainable real estate business
If you’re a real estate agent, team leader, or broker curious about AI in real estate, database growth, or building systems that actually work, this episode is packed with practical insights you can apply immediately.
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