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169: How Knowledge Management Drives Firm Excellence

Practice Disrupted by Practice of Architecture

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Implementing Knowledge Management Systems

This chapter explores the challenges and strategies involved in implementing a knowledge management system in a large organization. It highlights the need for trust and transparency to facilitate effective knowledge sharing, as well as the cultural shift required for such systems to thrive. The discussion also emphasizes practical solutions, including structural organization and user-driven design, to enhance access to essential information across the firm.

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