What's Next for Service?

Today's guest is Dan Hedstrom, VP and Chief Information Officer at Cubic Corporation in San Diego. Listed on America's Best Midsize Employers, by Forbes in 2018, Cubic Corporation is the parent company of major businesses: Cubic Transportation Systems (CTS) and Cubic Mission & Performance Solutions (CMPS). CTS is a leading integrator of payment and information technology, and services for intelligent travel solutions worldwide.

CMPS is a leading provider of realistic combat training systems, secure communications and networking, and highly specialized support services for military and security forces of the US and allied nations. CMPS also provides Networked Command, Control, Communications, Computers, Intelligence, Surveillance and Reconnaissance (C4ISR) capabilities for defence, intelligence, security and commercial missions.

In the episode, Dan will tell you about:

The interesting work he does at Cubic,

How he got into the world of ServiceNow,

Why ServiceNow is key to Cubic,

Advice to C-Suite execs embarking on a Digital Transformation,

What he’s learned during his career so far and

Where he sees the future of ServiceNow