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2min chapter
Building the perfect fit: AI integration lessons from ScreenCloud
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Collaborative Approaches to AI Testing in Customer Service
This chapter emphasizes the critical role of thorough testing and interdepartmental collaboration in the integration of AI in customer service. It highlights the importance of gathering feedback from diverse teams to refine the product and meet customer expectations prior to launch.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode