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Banking Brand Confidence: Tactics to Build Trust, Add Value, and Make More Money with Pia Silva

The Storytelling Lab

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Mastering Client Relationships

This chapter explores the complexities of managing difficult clients and emphasizes the need for clear communication and processes to foster collaboration. It discusses the importance of aligning client values with a brand's identity and repelling those who don't fit, enhancing overall brand integrity. Furthermore, the chapter addresses the role of personal storytelling in branding and the impact of AI on content creation, advocating for critical thinking to enhance authentic narratives.

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