24. Artificial Intelligence: What Is It? What Is It Not? (feat. Susan Farrell, Principal UX Researcher at mmhmm.app)
NN/g UX Podcast
Is There a Competitors in AI?
I don't think there's a such thing as not having competitors because there's always another way of doing an activity. It absolutely is important to spot the gaps in those existing ways, as well as the gaps in our current system. So today we still have travel agents and they still do those same kind of jobs,. But they also use these new web systems to do that with. And so their jobs have become easier in some ways because of the systems that have been put in place.
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