A Behind-The-Scenes Look at How SPI Launched Another Paid Community
The Community Experience
What's the Problem With SPI?
A barometer for us through a lot of that has been attempting to provide more empowerment to our members in the self-service way. There's no ability for members to like update an expired credit card or really again, anything that involved important administration on their subscription was not possible. The primary driver there is to make it the best experience possible.
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