Using Guest Pre-Arrival Questions to Tailor Experiences

In this episode, we welcome back Dina Belon, President of Staypineapple, for a conversation with our guest experience correspondent, Danica Smith. Dina shares how Staypineapple empowers every team member to bring their full, authentic selves to work -- and how that translates into deeply personal guest experiences. From interviewing every employee to capture their passions, to connecting those passions with guest stories, Dina shows why empowerment, not SOPs, is the foundation of their culture.

See our previous episodes with Dina:

• Our Vision: Hospitality Can Be More - Dina Belon, Staypineapple Hotels
• "Best Employer": The Secrets Behind Our Winning Strategy for People-First Culture - Dina Belon & Mike Hirschler, Staypineapple Hotels
• 3 Stories, 1 Mission: Our Journeys to Hospitality Leadership - Dina Belon, Mike Hirschler & Casey Barks, Staypineapple Hotels
• AI & Hotel Tech Bets For Our People-First Approach - Dina Belon, Staypineapple Hotels

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands