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Fighting Fires in B2B Product Management (with Rich Mironov, Product Consultant & author ”The Art of Product Management”)

One Knight in Product

CHAPTER

Product Management - Is Subject Expertise the Winning Answer?

Folks who've never done product tend to believe that their own view of how to use the product is the answer, right? So so they are routinely experts, and they routinely ignore new users and people who didn't like the product in edge cases. And often we're in this discussion where they tell me, or they tell some one, that they just need smarter users, because somehow we keep selling to the dumb folks who can't operate the right way. That's a good function of lack of prospective,. Lack of understanding that you, the expert are not actually the customer. You the expert, need to help get good solutions to the customer.

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