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7min chapter
818. Insights: How to build trust in financial services
Fintech Insider Podcast by 11:FS
The Evolution of Banking: From Face-to-Face to Digital Channels
This chapter explores the changing role of brick and mortar branches in the financial services industry, highlighting the transition towards advisory and consultative centers. It also emphasizes the importance of building humanistic and empathetic interactions on digital channels and providing real-time, intelligent support to customers.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode