Making rapid research a reality - Devin Harold, Director of UX Research, Financial Services at Capital One
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Rapid Research - What Are the Business and Strategic Values of a Rapid Research Program?
When I built the rapid research program team at Verizon, we saw an almost double amount of research that we were doing as a team. Our bandwidth had drastically increased. What that enabled us to do was not only to increase bandwidth of research but get ahead of these recurring themes.
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