EP 131 | Marty Cagan (svpg) - How the best leaders empower their product teams and set them up for success.
CHURN FM
00:00
The One Thing You Can Do to Help Your Customer Success
In a hypothetical scenario, what would be the one thing that you had wantto try treduce the company to trynd reduce tuns? Ironically, the one thing i probably would immediately turn to in this scenario is talking to customers yet. Just get on the phone, get on a zoom call every day with a a dozen people who have left the service, and talk to them about their experience. It's really not rocket science, but talk to themAbout their experience. I can't believe how little this actually happens in companies that are struggling. They think we would need to talk to a thousand of em to have statistically significant results. But it's amazing to me how many people don
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