The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Scaling Customer Support with AI: Nuuly’s Winning Formula

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

CHAPTER

The Transformation of Customer Support in the AI Era

This chapter explores the shifting skill set essential for customer support teams in an era dominated by AI, prioritizing interpersonal skills and product passion over standard qualifications. The discussion also highlights the significant changes in customer service trends and insights from a recent Customer Service Transformation Report.

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