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3min chapter
Scaling Customer Support with AI: Nuuly’s Winning Formula
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
The Transformation of Customer Support in the AI Era
This chapter explores the shifting skill set essential for customer support teams in an era dominated by AI, prioritizing interpersonal skills and product passion over standard qualifications. The discussion also highlights the significant changes in customer service trends and insights from a recent Customer Service Transformation Report.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode