The Wrong Way to Improve Morale
Keys To The Shop : Equipping Coffee Shop Leaders
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Creating a Culture of Feedback
"Solving the problem actually is a long and hard road made up of a lot of corrective actions both small and large," she says. "It's not even something that you necessarily need to create of all this pomp and circumstance about where you say hey guess what everybody we're gonna turn over a new leaf" She adds: "If you don't know what needs to be changed you can start by at first creating what we've called a culture of feedback."
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