The co president of home depot talks about the importance of customer service to his company. He also discusses how listening is an important part of being a good leader. The mission division has to be portable and memorable, he says.
Everything changes when we picture our organization upside down, with the CEO bearing the weight at the bottom and pushing vision up through the organization to the customer. Back in September 2015, Frank Blake and I discussed how and why this approach creates vision that will stick. As we enter 2022, this approach is more relevant than ever.
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.