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#01: Kendra Scott, Founder & Executive Chairwoman of Kendra Scott—Strive for Simplicity

How Leaders Lead with David Novak

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How Do You Measure Success?

I think the way I've always thought about it is you just wear a brand of kindness. It makes it really easy for me because if a customer walks in our store, that's a win. We have just won. Today, getting people to walk through your door in a brick and mortar is a win. Getting her to stay and enjoy her experience are also wins. Even if she doesn't buy something that day and she walks out smiling, we won again. She will come back or she will go online or she will tell her friends about that experience. That's how I measure success.

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