How to deploy empathy to get the most out of customer interviews, according to Geocodio's Michele Hansen
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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How to Talk to People in an Interview?
There's a lot more to it than people think. Even on the podcast, there's little tricks to get people to open up and share. I spend a whole part of the book talking about how to talk so people will talk,. And that is using empathy to make them feel that they can be open with you. It's everything from tone of voice to specific phrases that you use.
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