How to Reach Out to a Guest on a Vacation

A guest complained about the cleanliness of an Airbnb cabin they stayed in. The host responded by saying she was too busy with work to reach out right away and get a refund. She also said that it should have been ready for guests when they arrived, but didn't give them any other options. "I am so freaking proud of them for not just jumping to giving refunds," says CNN's Jarrett Bellini.