The challenges and benefits of adopting as-a-service models
The Daily Scoop Podcast
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Challenges and Benefits of Adopting As-a-Service Models in Federal Agencies
The chapter discusses the challenges and benefits of adopting as-a-service models in federal agencies, highlighting a successful transition example at the Federal Energy Regulatory Commission. It emphasizes the cultural shift, training needs, and vendor management as key aspects of the transition, resulting in more resilient services, increased uptime, and improved customer focus.
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Transcript
