22min chapter

Grit cover image

#220 Former CEO Amazon Worldwide Consumer, Jeff Wilke: Exponential

Grit

CHAPTER

Leadership Lessons from Amazon's Holiday Crisis

This chapter reflects on a challenging holiday season at Amazon in 2000, highlighting the critical leadership decisions made during a crisis. The speaker shares experiences from fulfillment centers, emphasizing teamwork, empathy in handling mistakes, and the evolution of operational strategies leading to innovations like Amazon Prime. It also focuses on the importance of clear leadership principles and real-world applications in cultivating a strong organizational culture.

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