Are Your Employees Providing a Bad Experience?

What are they trying to achieve from a business objective? And then what are their customers looking for? So taking scenarios around their top ten pan points and then reverse engineer that. That's just thet's just step one, like hearing them out. Then it's step to it's let's actually to what your employees are saying, because some of em been on the phone for 20 years,. or interacting with your employees, your customers. It feels like i'm running for president right now. I i got this political answer. But it really, i depends, but it comes down to,  “Wind, wind win," he says. "If you help them design that process