Episode 734 | The 20 Year Bootstrapper (With Ian Landsman)
Startups For the Rest of Us
Understanding On-Premises vs. SaaS Customer Service Solutions
This chapter explores the shift from traditional on-premises customer service solutions to modern SaaS models, detailing the unique advantages of each. It emphasizes the importance of on-prem solutions in industries like finance and healthcare, where regulatory compliance and data control are critical.
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