There is a problem, have you not experienced it? The digital challenge you're experiencing with the website or an app cannot be solved by anyone in customer service. So you call up the person in customer service and they are completely separate from the people who can actually solve the problem. They aren't going to code something different to make this possible. This division between the person inCustomer Service and the person in your digital world is a serious challenge for major corporations to solve - and a serious frustration for the rest of us.
What is your habitual orientation towards other people? When you encounter people, customers, employees, your spouse, children, an unhelpful person in customer service, what is your inclination? Is it to be heard by them? Is it to get by them? Is it to handle them as efficiently as possible so that you can get on with more important things, or is your first inclination to understand them? By the end of this episode, you'll be able to use one habit to change every aspect of your day, perhaps even your life.
Ryan Reynolds says learning conflict resolution changed his life and how he approaches business – by Sarah Jackson: https://www.businessinsider.com/ryan-reynolds-says-conflict-resolution-changed-his-life-business-approach-2022-10?r=US&IR=T%5C
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