From Entry-Level PM to Kickass PM by Google Director of Product
The Product Podcast
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How to Grow the Value Proposition in the Poker Industry
The poker industry realized they needed to draw inspiration from in real life casino businesses, the ones who know how to take care of their VIPs. Some of those spent millions of a year on the product. These users could easily be lured away to copycat poker products that didn't involve new gaming game features. So, ultimately, they differentiated through white glove experiences, dispute resolution, make right programs and anti fraud protection.
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