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People Skills Aren’t Soft, They’re the Hardest, Yet Most Profitable Skills to Develop (with Executive Coach Kathie Lumbard)

Everyday Oral Surgery

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Building Trust Through Effective Communication

This chapter explores the evolving patient expectations in dental care and the need for comprehensive explanations from practitioners. It emphasizes the importance of interpersonal relationships, both with patients and within teams, highlighting strategies for fostering trust and effective communication. The chapter also shares a unique 'office swap' initiative that illustrates the value of empathy in improving team dynamics and patient interactions.

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