EP 132 | Kris Rudeegraap - 3 changes Sendoso made to achieve a net dollar retention close to 120% with their mid-market and enterprise customers.
CHURN FM
00:00
C S M Ops
Having too many features can also be a reason for churning. If there's too many things and people don't take advantage of them, they feel that they're not using the full service. This reduces anxiety whit you might get from using another prodg. So i could come up with five if we wanted to, but we nov enough time. The third one, this was just a small wind, but we hired on a c x ops person. We call it c x cause it looks across everything post customers success. But you could nothink about i c s m ops. And like sails ops and marketing ops, is right out the gate.
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