The chapter discusses the challenges and importance of implementing automation and technology in the restaurant industry. It focuses on the viewpoints of different segments of the industry, highlighting the value of the dining experience and the benefits of automation in reducing wait times and improving customer service.
You may be asking the wrong question about the future – it’s not what it looks like, but what it sounds like.
Tobias Dengel is the President of WillowTree, a TELUS International Company, that specializes in digital product design and development. He’s also the author of “The Sound of the Future: The Coming Age of Voice Technology.” Ricky Mulvey caught up with Dengel to discuss:
- What Alexa and Siri get wrong about voice interaction,
- Secret leaders in voice technology,
- And the next battle in the cybersecurity arms race.
Tickers discussed: MCD, SG, AMZN, APPL, GOOG, MSFT, META, NVDA, TU
Host: Ricky Mulvey
Guest: Tobias Dengel
Producer: Mary Long
Engineer: Rick Engdahl
Learn more about your ad choices. Visit megaphone.fm/adchoices