Masters of Scale cover image

Rapid Response: Navigating a leadership crisis, w/Web Summit CEO Katherine Maher

Masters of Scale

00:00

Transformative Leadership and Rebranding in Crisis Situations

This chapter explores a global nonprofit's rebranding strategy, emphasizing the importance of referring to individuals in need as 'customers' to enhance service quality. It also addresses leadership challenges following a CEO's resignation and the balancing act between governance and mission in times of crisis.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app