Martin Martin: At the bottom line you have to have the experience and there's a like decreasing list of visceralness. Video is pretty high on the list because you see people. The highest on the list is actually like being next to the customer in their home and seeing things. You might not be able to kidnap the boss necessarily but you may very well we got both Yahoo and eBay CEOs to go on home visits.
I was so delighted when at the beginning of 2017, Eric Meyer + Jeffrey Zeldman asked me if I wanted to record a live episode at my favorite design conference, An Event Apart.
Welcome to this very special episode where I felt like I needed to give a radio intro in front of a live audience! Lol, you’ll see what I mean. Thankful to my hero Chris Coyier for saving the day and pulling me out of broadcast mode, into live mode. First time for everything! I’m still in awe at my panel of bad design Avengers consisting of Cassie McDaniel, Chris Coyier, and Luke Wroblewski who each added so much value to the episode and attendees. Oh, did I mention this session took place right after “Happy Hour”? Please enjoy this very special, first-ever live broadcast of User Defender podcast!