How to Deal With Mister Lyme's Unhappy Clients

B b c is a podcast from the b b c world service. This week, we look at some tense moments in tip top trading. Tom and anna are called into room three o one to talk about yesterday's unhappy clients. If paul is pleased with their work he'll say things like 'you handled it well' And if he's not, well, i suppose. O here's pall now.