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Ep. 43: Catalysts of Change: The True Role of a User Researcher with Nikki Andersen

UX for AI

CHAPTER

The Importance of Collaboration in Product Launches

Research is a support. We are not giving teams answers, that's why user researchers sometimes ask questions like so what do you recommend? And we as researchers can be a little bit careful about that because we're not trying to give answers. Our specialization lies and kind of bridging that gap between the customers and the product teamsSo that the product teams can make better decisions. That's where those workshops come in when I realized people didn't really understand how to use these insights. So if we found an insight that something within our product is very confusing to users and we're missing some of the basic tasks that they need to do, let's start to brainstorm how we bridge that gap for them

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