Rapid Response: Danny Meyer on the wrenching decision to do layoffs
Masters of Scale
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Navigating Tough Choices in Hospitality
This chapter explores the challenging decisions faced by restaurant managers during a health crisis, including the temporary closure of establishments to ensure safety. It emphasizes the importance of empathy, clear communication, and strategic frameworks for supporting stakeholders, particularly during mass layoffs. The narrative also highlights the establishment of an Employee Relief Fund and the financial complexities within the hospitality industry, underlining the balance between immediate survival and long-term recovery.
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