How to Make a Puzzle Game Feel Balanced

Rita Orloff spoke to a puzzle designer who makes a tabletop based puzzle game so paper ephemera. She said there's like a specific kind of frustration that I look for in puzzle games and it has to be the right kind of frustration. Cara Ellison asked did you construct any elements of the characters or story first and then the puzzles around that or did you figure out the puzzle scene and then make the narrative fit that? And was there a compromise to to fit both this is something I'm wondering about as well.