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Product Journeys: Zappos

Rocketship.fm

CHAPTER

Tony Shay's Customer Service

Zappos is famous for its customer service, where reps are encouraged to go above and beyond. This level of customer service was at the heart of tony shay's philosophy on building an everlasting brand. We'll talk more about this just in a bit, but first let's roll the entrail. Welcome to rocketship dot f m.

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