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How to Have Impossible Conversations - Book Summary

20 Minute Books

CHAPTER

Mastering the Art of Active Listening

This chapter explores the power of active listening over lecturing in influencing and changing minds during conversations. It stresses the importance of engaging as equals, building rapport, and using open-ended questions to foster deep understanding and potentially shift perspectives. The discussion also touches on strategies like introducing doubt, showing genuine interest, and following Rappaport's rules for civil discourse to navigate disagreements constructively.

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