Reality Bytes #4 – Great Experiences on Sysadmin Subreddits
The DEX Show: A Show for IT Change Makers
00:00
The Real Value of a Help Desk
My argument is we shouldn't have a help desk at all. That's helping fix things that we broke. The real value of a help desk could be in providing that training and that level of assistance too. And i'm also in the mode of getting out of using the word user, because it puts the services that we offer them in our context. They are users of our technology, versus employees of the company doing their job. So i really like referring to them as employees."
Transcript
Play full episode
