7min chapter

Freakonomics Radio cover image

Is Google Getting Worse? (Update)

Freakonomics Radio

CHAPTER

Naming Tactics and Service Quality in the Plumbing Industry

The chapter explores how plumbers strategically use naming conventions with many A's to gain visibility in directories, impacting perceptions of quality and pricing. It discusses the manipulation of online listings to attract customers, revealing a focus on quantity over quality. Comparisons with other industries like locksmiths highlight the challenges posed by profit-driven online platforms and the need for fair market practices.

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