Communication Mistakes That Blindside Owners

Construction contractors seeking to break free from commodity pricing discover transformative strategies for building strategic owner partnerships in this revealing interview. PMWeb CEO Huw Roberts shares insider perspectives from managing billion-dollar projects, including the $5 billion JP Morgan Chase tower in New York. Learn how successful contractors differentiate themselves through strategic positioning, technology integration, and communication excellence. This episode covers design-build-operate advantages, AI implementation without excessive risk, and the three critical objectives every owner prioritizes. Roberts reveals common communication mistakes that damage relationships and provides actionable strategies for contractors working with sophisticated owners managing 30,000+ active projects simultaneously.

Key Topics Covered:

• Strategic contractor positioning versus commodity vendor relationships in large projects

• Design-build-operate contracting methods for long-term partnership success

• Construction project management technology integration and collaboration strategies

• AI implementation approaches: advisory roles versus dangerous automation decisions

• Communication best practices that prevent costly owner relationship breakdowns

• Technology planning requirements for sophisticated owner partnerships

• Real-world insights from billion-dollar construction project management

Guest Credentials:

Huw Roberts - CEO, PMWeb Global Construction Software

Background: Former architect specializing in hospital and institutional design

Current Role: Leading construction project management technology for major owners

Portfolio Scope: 30,000+ active projects across universities, airports, financial institutions

Notable Projects: JP Morgan Chase $5 billion tower, UC Davis Health systems

Links and Resources:

• PMWeb Website: https://pmweb.com

• Contact: 855-GO-PM-WEB

• Case Studies: pmweb.com/awards

• LinkedIn: Connect with Huw Roberts

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