Do You Have a Heart for Homelessness?

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In the book, you talk about uniting people around solving the problem. Did it open up the heart? It's both. You can't just stay at the level of conceptual thinking. And people have very different problems. Some people don't even want to be put in housing. They have to be convinced. Rite and so person by person, what your realizing is that there are aspects of the system that are broken.

We have two options when we’re faced with a problem. We can either resolve it and walk away or figure out why it’s happening in the first place. It’s tempting to just solve problems as they come up, but bestselling author and speaker Dan Heath thinks there’s a better way. On today’s episode, he’s sharing why it’s important to get to the root of a problem. If managing conflict at work has ever felt like a game of whack-a-mole, this episode will give you the tools you need to create lasting change instead.