I was a chemical engineer, believe it or not, in my old life that just tends to be who Procter and Gamble likes to hire. At P&G what they teach you is how to listen to the consumer. They teach you the humility of you probably can't predict it. We would all have bets when we tried new versions of products and pretty much whatever the engineer or the really smart brand person would bet on usually would come in dead last. That's the kind of language I actually have to instill into my marketing teams because they don't naturally do that in Silicon Valley.

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