Customer Service, Despite the Bail and Switch, Was 10 Out of 10

"It feels to me like a bait and switch where they take your money and then you get all excited about going to a game if you like sports, which I don't. And then that very last minute, if you haven't chased it up by now, they go, no, you don't actually have those tickets," he says. "I honestly don't know sometimes whether the customer service person midway through the chat figured out that I'm on television."